INTRODUCTION

Cleaning Time Rugby

The company needs to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, and other people the organisation has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.

WHY THIS POLICY EXISTS

This data protection policy ensures that the company complies with:

DATA PROTECTION LAW

The Data Protection Act 1998 describes how organisations — including the company — must collect, handle and store personal information.

These rules apply regardless of whether data is stored electronically, or on paper. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection Act is underpinned by eight important principles. These say that personal data must:

PEOPLE, RISKS AND RESPONSIBILITIES

POLICY SCOPE

This policy applies to:

It applies to all data that Cleaning Time Rugby holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

DATA PROTECTION RISKS

This data protection policy helps to protect Cleaning Time Rugby from some very real data security risks, including:

RESPONSIBILITIES

Everyone who works for Cleaning Time Rugby or with the company has some responsibility for ensuring data is collected, stored, handled efficiently and appropriately. Whoever at the company handles personal data must ensure that it is handled and processed in line with this policy and data protection principles.

However, these people have very important areas of responsibility:

Angelo Gouveia (“the data protection officer”) is ultimately responsible for ensuring that the company meets its legal obligations.

The data protection officer is responsible for IT used at the company, including computers, laptops, mobile phones and other devices that can store your personal data.

The data protection officer (Angelo Gouveia) is responsible for any marketing related activities at the company. The data protection officer is responsible for:

GENERAL GUIDELINES FOR DATA USAGE

DATA STORAGE

These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT manager or data controller. When data is stored on paper, it should be kept in a very secure place where unauthorised people cannot see or get any access to it. This also applies to data that is usually stored electronically but has been printed out for some reason:

When not required, the paper or files will be kept in a locked draw or filing cabinet. The data protection officer will make sure paper and printouts will not be kept out where unauthorised people can access, like on top of a printer. Data print outs will be shredded and disposed securely when no longer required.

When data is stored electronically, it will be protected from unauthorised access, accidental deletion and malicious hacking attempts:

DATA USE

Personal data is of no value to Cleaning Time Rugby unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

DATA ACCURACY

The law requires the company to take reasonable steps to ensure data is kept accurate and up to date. The more important it is that the personal data is accurate, the greater the effort the company should put into ensuring its accuracy. The data protection officer is take reasonable steps to ensure it is kept as accurate and up to date as possible.

Data will be held in as few places as necessary. The data protection officer should not create any unnecessary additional data sets. The data protection officer should take every opportunity to ensure data is regularly updated. For instance, by confirming a customer’s details when they call our company. The company will make it easy for data subjects to update the information the company holds about them. For instance, via the company website. Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it will be removed from the database. It is the data protection officer’s responsibility to ensure marketing databases are checked against industry suppression files every six months.

CONTACT US

All individuals who are the subject of personal data held by the company are entitled to:

If an individual contacts the company requesting this information, this is called a subject access request.

Subject access requests from individuals should be made by email, using the contact us form. Enquiries sent through this form are sent directly to the data protection officer. You can also call Cleaning Time Rugby directly on: 01788 670080 Or 077 6077 5039. Email: Info@cleaningtime.co.uk.

There is absolutely no charge for subject access request. The company will provide the relevant data within the 30 days limit.

Cleaning Time Rugby will always verify the identity of anyone making a subject access request before handing over any information.

DISCLOSING DATA FOR OTHER REASONS

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.

Under these circumstances, the company will disclose requested data. However, the data controller will ensure the request is legitimate, seeking assistance from the law enforcements and from the company’s legal advisers.

PROVIDING INFORMATION

Cleaning Time Rugby aims to ensure that individuals are aware that their data is being processed, and that they understand:

To these ends, the company has a privacy statement, setting out how data relating to individuals is being used by the company.